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Nurulco Consulting · Order & Return
Nurulco Consulting · Order & Return

Order & Return Policy

This page explains how orders, shipping, cancellations, returns, refunds, and exchanges work on nurulco.com.

Applies to
nurulco.com
Contact
hello@nurulco.com
Last Updated
2026
📦

Processing

1-3 business days

🔄

Returns

Within 30 days

💰

Refunds

3-10 business days

⚡

Support

24-48h response

Quick Summary

✓

Orders confirmed after successful payment

✓

Processing takes 1–3 business days

✓

Returns within 30 days of delivery

✓

Refunds after inspection & approval

⚠️ Important: Some items may be non-returnable (clearance/final sale, hygiene items, digital products).
01

Placing an Order

When you place an order on nurulco.com, you agree to provide accurate contact and shipping details.

  • You'll receive an order confirmation after payment
  • We may contact you if additional verification is required
  • Orders can't be modified once shipped
💡 Tip: Double-check address and phone number before checkout to avoid delivery issues.
02

Shipping & Delivery

Orders are typically processed within 1–3 business days. Delivery time depends on your location and carrier.

  • Tracking info is shared once shipped (when available)
  • Carrier delays are outside our control
  • Peak seasons may increase processing time
📌 Note: If a package shows "Delivered" but you didn't receive it, check with neighbors/building reception first.
03

Cancellations

Orders may be cancelled only before shipment. Once shipped, cancellation isn't possible.

  • Request cancellation as soon as possible via email
  • If the order is already shipped, you may follow the return process (if eligible)
⚠️ Important: Cancellation approval depends on the shipment status at the time we receive your request.
04

Returns Eligibility

Items may be eligible for return if they meet these conditions:

  • Return request must be submitted within 30 days of delivery
  • Unused, unwashed, and in original packaging
  • Proof of purchase provided
📦 Return Tip: Please keep the original box/packaging until you're sure you'll keep the item.
05

Refunds

Refunds are issued after returned items are received and inspected.

  • Refunds go back to the original payment method
  • Processing time is typically 3–10 business days (depends on banks/processors)
  • Shipping fees may be non-refundable unless the error is ours
⏱️ Reminder: Refund timing may vary depending on your bank/card provider.
06

Exchanges

Exchanges depend on product availability. If the exact replacement is unavailable, a refund or store credit may be offered.

💡 Tip: For faster resolution, include your preferred replacement option in your email request.
07

Damaged / Incorrect Items

If you received a damaged or incorrect item, contact us within 48 hours of delivery.

  • Provide order number
  • Attach clear photos/videos of the issue
  • We'll arrange replacement or refund after review
⚠️ Important: Claims submitted late may not be eligible for replacement/refund.
08

Contact Us

If you have questions about orders, returns, or refunds, please contact us:

Nurulco Consulting

📧 hello@nurulco.com

🌐 nurulco.com

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